{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","altStyle":false,"isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contact/klacht.html","lastSlugWithoutPopin":null,"slug":"/contact/klacht.html","location":{"base":"/contact/klacht.html","queryParams":{}},"data":{"jcr:title":"Klacht","activateSitelink":false,"title":"Heb jij een klacht over Dacia? Gebruik dit contactformulier","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Wil je graag een klacht indienen? We helpen je graag verder. Vul het formulier in en we nemen contact met je op.","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"* verplicht veld","vehicleSectionTitle":"Autogegevens","titlePrefix":"Je klacht","submitButtonLabel":"Verder","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":["true","true"],"formConfig":{"complaint":{"description":"Je beschrijving","selectLabel":"Je klacht gaat over...","errorMessage":"Voer de beschrijving in","types":{"1":{"type":"Modellen en Accessoires"},"2":{"type":"Multimedia en Connected Services"},"3":{"type":"My Dacia"},"4":{"type":"Services en Garantie"},"5":{"type":"Overige"}}},"attachment":{"isVisible":false},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}},"slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Jouw feedback is belangrijk voor Dacia

Heb je een probleem met je Dacia maar nog geen contact opgenomen met de Dacia-dealer? Doe dit dan eerst. In sommige gevallen wordt je probleem doorgestuurd naar de klantenservice van Dacia Nederland. Dit doet de dealer nadat hij/zij zelf een diagnose heeft gesteld. Dacia gaat er dan verder mee aan de slag.

Als jouw auto in een Dacia-garage staat of stond, moet je klacht via die garage naar Dacia worden doorgestuurd. Dacia houdt je altijd op de hoogte van de voortgang.

Heb je nog andere vragen? Klik op de knop ‘volgende’ rechts onderaan om naar de volgende stap te gaan.

Jouw persoonsgegevens worden verzameld met het oog op de verwerking van het verzoek dat je online hebt gedaan. De persoonsgegevens zullen worden verwerkt door Dacia Nederland. Ons bedrijf is gevestigd op Schiphol-Rijk. De persoonsgegevens kunnen voor hetzelfde doel (jouw klacht of probleem) worden gedeeld met het Dacia-dealernetwerk. De gegevens worden bewaard gedurende de tijd die nodig is voor het hierboven vermelde doel en voor het beheer van eventuele geschillen. Wil je meer informatie over de verwerking van jouw persoonsgegeven? Lees dan ons privacybeleid.

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Klacht","url":"/contact/klacht.html"},{"title":"autogegevens","url":"/contact/klacht/autogegevens.html"},{"title":"Contactgegevens","url":"/contact/klacht/contactgegevens.html"},{"title":"Bevestiging","url":"/contact/klacht/bevestiging.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":4,"firstStep":"/contact/klacht.html","nextStep":"/contact/klacht/autogegevens.html"},"displayAuthentModal":true,"caseSubmissionError":"Er is een fout opgetreden. Probeer het later opnieuw.","formType":"Complaint","stepperTitle":"Je klacht","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"authenticationParams":{"link":"https://my.dacia.nl/","text1":"Heb je al een My Dacia-account?","text2":"je contactgegevens worden dan automatisch ingevuld in het formulier","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"doorgaan zonder account","createAccountLabel":"maak een account aan","straplinePopIn":"welkom terug!","title":"aanmelden","alreadyAccountLabel":"ik heb al een account","descriptionPopIn":"bekijk goed of al je gegevens nog kloppen","helloLabelPopin":"Beste","introduction":"

meld je aan met je My Dacia-account

"}},"ccParameters":{"legal":"www.dacia.nl/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:pshplxdwphw","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"Duster;Jogger;Jogger Hybrid;Sandero;Sandero Stepway;Spring","isCorporate":false,"brand":"Dacia"}}},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{4}[ ]?[a-zA-Z]{2}$"},"receipt":{"yourOrderLabel":"jouw bestelling","asapLabel":"zo snel mogelijk","eWaste":"online offerte","wishedOperation":"gewenste service","yourAvailabilities":"je beschikbaarheid","dealerServices":"je services","yourCarLabel":"jouw auto","yourAppointment":"je afspraak","vehicleOfInterest":"het model van je keuze","yourEnergy":"motortype","selectedOffer":"jouw aanbieding","summaryLabel":"samenvatting","payDealerLabel":"totaal","yourDealerLabel":"jouw dealer","offer":{"details":"details"}},"abandonmentModal":{"modalTitle":"formulier afsluiten?","modalIntroduction":"je ingevulde gegevens zullen na 24 uur verwijderd worden."},"enginesTypes":{"1":{"label":"benzine"},"2":{"label":"hybride"},"3":{"label":"plug-in hybride"},"4":{"label":"elektrisch"},"5":{"label":"LPG (bi-fuel)"},"6":{"label":"diesel"}}},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js"}},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"ecologicalParams":{"ecoMalusDetailsLabel":" ","recoveryBonusDisclaimer":" ","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":" ","ecologicalRebateDisclaimer":"Profiteer van € 2950,- overheidssubsidie","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecologicalBonusDescription":"Bij de elektrische modellen profiteer je van € 2.950,- overheidssubsidie. Deze is nog niet van de prijs afgetrokken, de subsidie dien je zelf aan te vragen.","ecoBonusLabel":" "},"tyreLabelling":{"frontTyresLabel":"Label voorbanden","rearTyresLabel":"Label achterbanden","tooltipTitle":"Energielabels banden","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Vanaf 1 mei 2021 is er op basis van de Europese regelgeving voor energielabels een nieuwe labelindeling en registratie (EPREL) vereist voor onze banden van nieuwe auto's.

"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"nl","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"nl-nl","rootPath":"https://easyconnectstore.renault.no/content/dacia/nl/nl.html"},"2":{"language":"nl-be","rootPath":"https://easyconnectstore.renault.no/content/dacia/be/nl.html"}},"sitelangs":{}},"siteParams":{"language":"nl","countryName":"Netherlands","brand":"dacia","country":"nl","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"nl-NL","rtl":false,"country3":"NLD","product":"DACIA"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-27962941-1","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"7397e544-0d6e-4ff6-9593-b599d796c8cf","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3__XCarK2LuDfGZEhgL14bRBNT92zpSkZTtdmHCPBjyawYkrryT-mB-Ixt-vEBAodY","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.dacia.nl/contact/klacht.html"}],"meta":[{"name":"description","content":"Wil je graag een klacht indienen? We helpen je graag verder. Vul het formulier in en we nemen contact met je op."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Klacht"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Dacia Frankrijk","url":"https://www.dacia.nl/"},{"title":"Contact opnemen","url":"https://www.dacia.nl/contact.html"},{"title":"Klacht","url":"https://www.dacia.nl/contact/klacht.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/searchParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/googleMaps","one/components/structure/professionalParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}